1. Overview

ARRIVES GLOBAL (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website.

2. Information We Collect

We may collect the following categories of personal information:

Identity & Contact: name, email address, phone number, country of residence.
Booking Data: pickup/drop-off locations, travel dates, vehicle preferences, and special requests.
Payment Information: processed securely by our payment providers; we do not store card details.
Usage Data: IP address, browser type, pages visited, and referral source via cookies and analytics tools.

3. How We Use Your Information

We use your personal information to:

Confirm, manage, and fulfil your bookings.
Process payments and send receipts.
Communicate service updates, changes, or disruptions.
Send relevant offers and newsletters (only with your consent).
Improve our website, services, and customer experience.
Comply with applicable legal and regulatory obligations.

4. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties solely to deliver our services, for example, chauffeurs, payment processors, and analytics providers, all of whom are contractually bound to handle your data securely and in accordance with applicable law.

5. Cookies

Our website uses cookies and similar technologies to improve functionality and analyse traffic. You may configure your browser to refuse cookies, though certain features of the site may not function correctly as a result.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Booking records are typically retained for up to 7 years for accounting and legal compliance.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (“right to be forgotten”).
Withdraw consent to marketing communications at any time.
Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. No transmission over the internet is 100% secure; we endeavour to use commercially reasonable means to protect your information.

9. Changes to This Policy

We may update this Privacy Policy periodically. The date at the top reflects the latest revision. We encourage you to review this page when you visit to stay informed of any changes.

10. Contact

If you have any questions or concerns about this Policy, please contact us.