1. Legal Framework
In compliance with current regulations, the entity ARRIVES GLOBAL, which operates through the internet from this website www.arrivesglobal.com, details below the general terms and conditions of contracting the products and/or services offered through the same and which generate the rights and obligations of the parties.
2. Identification
These General Terms and Conditions of Contract (hereinafter “Terms”) are intended to regulate the relationship between ARRIVES GLOBAL (hereinafter the “Provider”) and the customers (hereinafter the “User”) regarding all transactions carried out through the online store’s website.
3. The Customer
A customer is understood to be the internet user who acquires this condition by accessing the website, being responsible for the accuracy of the personal data provided to the provider.
4. Acceptance
By accepting these Terms, the customer declares:
- That they are a person with the capacity to contract according to current regulations.
- That they have read and accept these Terms.
5. Booking & Reservations
ARRIVES GLOBAL LLC shall not be held responsible for loss or inconvenience arising from delays in journey durations attributable to traffic or weather conditions, or a breakdown of another vehicle (for the avoidance of doubt, a breakdown of a vehicle that does not belong to ARRIVES GLOBAL LLC).
6. Cancellation Policy
ARRIVES GLOBAL LLC shall communicate the applicable cancellation policies to the User in writing at the time of issuing the quotation.
Standard Policy: Free cancellations up to 24 hours prior to the scheduled service. Exact conditions depend on your selected location, service type, and vehicle class.
Special Events: Standard cancellation windows may be altered during high-demand event periods.
Please always verify the exact terms and conditions attached to the official quote sent by our reservations team before confirming your booking.
7. Chauffeur Details
Chauffeur names and contact details are typically provided within 24 hours to the scheduled service, depending on the destination and booking date. Please note that these details may be subject to change at short notice due to operational or dispatch requirements.
Should you require chauffeur details in advance for security clearance or personal reassurance, we will be pleased to provide them earlier upon request, subject to operational availability.
8. Payment to Chauffeurs
Chauffeurs are strictly prohibited from accepting direct payments from clients or guests at any point. All bookings, extensions, and financial transactions must be handled directly through the company.
Guests and clients are not permitted to make direct service arrangements with the chauffeur; all scheduling updates must go through our official reservations team.
While direct business transactions are strictly prohibited, guests are welcome to offer a voluntary tip to their chauffeur as a gesture of gratitude for excellent service.
9. Chauffeur and Transfers
The Vehicle may only be driven by the assigned Chauffeur, and no other person is permitted to operate it.
In the event of a vehicle breakdown, ARRIVES GLOBAL LLC will use its best efforts to arrange a suitable replacement vehicle at the earliest possible opportunity, ensuring the prompt continuation of the Services.
The User acknowledges and agrees that the Chauffeur reserves the absolute right to refuse transportation to any Passenger who is under the influence of drugs or alcohol and whose behaviour reasonably poses a risk or threat to the Chauffeur, the Vehicle, or any other Passenger.
ARRIVES GLOBAL LLC reserves the right to instruct the Chauffeur to refuse the carriage of any luggage that, in the Chauffeur’s reasonable opinion, is excessive in weight or volume.
The User shall be responsible for and shall indemnify ARRIVES GLOBAL LLC against any damage caused by a Passenger to the interior or exterior of the Vehicle. The Buyer shall also be liable for any additional cleaning or valet costs incurred where a Passenger causes the Vehicle to be left in a condition below its standard of cleanliness at the time of pick-up, excluding normal wear and tear or any damage caused by ARRIVES GLOBAL LLC. All applicable charges shall be paid by the User within thirty (30) days of the date of a valid invoice issued by ARRIVES GLOBAL LLC, without set-off or deduction.
10. Gratuities
Gratuities for guides, drivers, porters, camp staff, ship crew and Tour Managers are not included and are at the discretion of the traveller.
11. Liability
ARRIVES GLOBAL carries appropriate professional liability insurance. However, we are not liable for loss, damage, or injury arising from circumstances beyond our reasonable control, including but not limited to traffic delays, severe weather, or acts of third parties. Passengers’ personal property remains their own responsibility at all times.
12. Intellectual Property
All content on the ARRIVES GLOBAL website, including text, graphics, logos, and software, is the property of ARRIVES GLOBAL and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.
13. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the UAE.
14. Changes to These Terms
We may update these Terms from time to time. The date at the top of this page indicates when they were last revised. Continued use of our services after any changes constitutes acceptance of the updated Terms.
15. Contact
For questions about these Terms, please contact us.